How quickly do you reply to messages?

We answer most enquiries within two working days. Editorial corrections are acknowledged within five working days, and data protection requests are handled within one month as the GDPR requires.

Can you help me recover a withdrawal from a casino?

We are a publisher, not an operator or a regulator, so we cannot access accounts, release funds or adjudicate a dispute. Raise the matter with the operator first, then with the regulator named in our review of that brand. Tell us as well: reader reports feed directly into our monthly scoring and can lead to a brand being removed.

Can I pay to be listed or move up the ranking?

No. Placement in our table cannot be bought at any price. Operators are welcome to submit a brand for editorial consideration, and we assess it against the same published criteria as everything else.

Get in touch

Contact our editorial team

Corrections, disagreements and reader reports genuinely shape what appears on this site. If a bonus term has changed, a payout took far longer than we say it should, or you think a score is wrong, we want to hear it. Real messages from readers have moved brands down our table and removed two of them entirely.

We answer most enquiries within two working days

Send us a message

Fields marked with an asterisk are required. Please give us enough detail to act on — the casino name and the specific page or term involved make a report far easier to verify.

Your name

Email address We use it only to reply to you, and never for marketing.

Subject

Your message Twenty characters or more. Please do not send passwords, card details or identity documents.

I am 18 or over, and I have read how this message is handled under the Privacy Policy.

This form runs entirely in your browser. Nothing is sent to a server of ours — once your entries pass validation, your own email application opens with the details filled in, so you always see exactly what you are sending before it leaves your device. If your device has no mail application configured, email us directly at [email protected].

Email us directly

If you would rather skip the form, write to the relevant address below. Using the right one gets you a faster answer.

General enquiries

[email protected]
Questions about our guides, the comparison table or how the site works.

Editorial & corrections

[email protected]
Factual errors, changed bonus terms, score disputes and operator complaints. Acknowledged within five working days.

Data protection

[email protected]
Access, erasure and other GDPR requests. Handled within one month, as the Privacy Policy sets out.

Commercial & partnerships

[email protected]
Operators may submit a brand for editorial consideration. To be clear: placement and scores are not for sale at any price.

Need support, not an answer from us?

If gambling is causing you difficulty, free confidential help is available now from Problem Gambling Ireland, Gamblers Anonymous Ireland and BeGambleAware. Our responsible gaming page lists every service. We are a publisher and cannot provide counselling — please contact them directly.

Before you write

What we can and cannot do

We would rather set expectations honestly than leave you waiting for something we are not able to provide.

What we can do

Correct a factual error or an out-of-date bonus term, usually within a few days.
Re-test a casino’s withdrawal times if several readers report delays.
Explain the wagering conditions or licence position behind anything we publish.
Point you to the correct regulator and complaints route for a specific operator.
Log your report so it feeds into our next monthly scoring review.
Remove a brand from the table where the evidence justifies it.

What we cannot do

Access, unlock, verify or close your casino account — we have no such ability.
Release a withheld withdrawal, reinstate a voided bonus or overturn an operator’s decision.
Act as your representative or adjudicate a dispute; that is the regulator’s role.
Provide bonus codes, free spins or promotional credit — those come from operators only.
Give legal, financial or tax advice, or advise on whether you should gamble.
Reverse a self-exclusion. That is deliberate, and it is a protection working as intended.

Making a report we can act on

The most useful reports include the casino name, the date, the page or promotion involved, what you expected and what actually happened, and any reference number from the operator’s support team. Screenshots help. Please do not include your password, full card number or identity documents — we neither need nor want them, and we will delete them if they arrive.